Cancellation policy
Purchase Options & Cancellation Policy
At purelyHer, we strive to provide flexibility and transparency with every purchase. Please review our policy below regarding one-time and subscription orders.
One-Time Purchases
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Orders placed as one-time purchases are processed immediately once payment is confirmed.
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Due to our fast fulfillment process, we are unable to modify or cancel an order once it has been processed or shipped.
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Please double-check your shipping information before completing checkout. If an error is noticed shortly after placing your order, contact us immediately at purelyher.us@gmail.com , and we’ll do our best to assist if the order hasn’t yet entered fulfillment.
Subscription Purchases
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Subscription plans allow you to receive your favorite purelyHer products automatically at your selected frequency (e.g., every 30, 60, or 90 days).
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You may pause, skip, or cancel your subscription anytime after your second order through your customer account portal or by emailing purelyher.us@gmail.com at least 48 hours before your next renewal.
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Once a renewal payment has been processed, it cannot be refunded or canceled mid-shipment.
Failed or Missed Payments
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If a payment fails, our system will automatically attempt to process it again within a few days.
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After multiple failed attempts, your subscription may be temporarily paused until updated payment details are provided.
Returns & Refunds
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For health and safety reasons, we cannot accept returns on opened or used supplements.
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If your product arrives damaged or incorrect, please contact our support team within 7 days of delivery with your order number and photos of the issue.
Contact Us
For any changes, questions, or cancellation requests, please reach out to us at:
📧purelyher.us@gmail.com
We’re here to help ensure your experience with PurelyHer is seamless and worry-free.